Free Shipping on orders above INR 999/-

Frequently Asked Questions

FAQ

Common Questions:

  • Earthy Harvest is dedicated to bringing products, which are free from harmful additives and preservatives, and encompass wholesome benefits, natural taste, and aroma.
  • Products are sourced ethically and sustainably.
  • We select our vendors with utmost care and shall continue to do so through genuine quality procedures so that we deliver the best to you.
  • Earthy Harvest is an Online Marketplace Platform managed and owned by Tender Leaf India Pvt. Ltd.
  • Tender Leaf India Pvt. Ltd. also sells Private Label Products under its brand name Earthy Harvest.
  • To cancel your order, Go to your Account > Orders > Cancel your Order.
  • Enter your Pincode, and we will let you know.
  • Sorry, you cannot order products that are Out of stock. But don’t worry, we update our stocks every day. If you urgently need thee product mail us at info@earthyharvest.com
  • Once your order has been confirmed, you will receive a notification and mail on your registered email id. Also, view Order History to view your order status.

Regarding Delivery

  • You can check your order status on My Orders or Track my Order. Once your order is shipped, you will receive an e-way bill number or Track ID, using which you can track your Order Delivery status.
  • Our delivery partners try to deliver your product as early as possible. Still, it can take 4-5 working days to deliver your order to your doorstep.
  • Our delivery partner is Delhivery. We are working on Drop-Ship Model, so our delivery partner directly picks up your order from the vendor and drops it at your doorstep with utmost security and hygiene.
  • If all of your products are ordered from the same vendor, there are chances that you can receive all of them together, but if you have ordered products from different vendors, then you will receive orders separately.
  • We cannot change contact and address, once the order has been made. But again, you can send your issue to info@earthyharvest.com, we will try to sort it out with our delivery partner.
  • Every product on Earthy Harvest can be delivered. But once, please check if we serve in your area, using your Area Pin code.
  • Shipping charges are calculated by our delivery partner based on locality, distance, and weight plus 18% GST.

Refund and Replacement

  •  Refer to Return and Cancellation Policy.
  • Once you cancel the order, and your cancellation request is approved,  your refund will be processed within 2-5 business days. 
  • Refer to our Return and Cancellation Policy. If still query is not solved feel free to mail us at info@earthyharvest.com 
  • Yes, Returns are not allowed in some Categories. For detailed information, refer to Return and    Cancellation Policy.
  • Generate a return request in orders with valid reason and leave it to us. We will send our pick-up agent via. delivery partner. 
  • The refund amount will be directly credited to the source of payment used while making the order. If you did not receive a refund in 5 working days after return pickup, send your query at info@earthyharvest.com

Regarding Payment Issues

  • Zero-Contact Delivery
  • Easy and Secure Transaction
  • No last-minute hassle, to get cash and change.
  • Currently, we do not allow Cash on Delivery on our platform.
  • Normally, the deducted amount is reverted back to your bank account within 24-48 working hrs. Still, you can mail us at info@earthyharvest.com to verify your order status.
  • If money is not reverted within the stipulated time, then you need to contact your respective bank regarding this issue.
  • We don’t take any hidden charges; all details will be mentioned in your invoice including GST details.

For Vendors

  • Earthy Harvest provides an online platform dedicated to products that are enriched with the goodness of nature and the result of constant innovation.
  • We focus on the health-conscious segment of society, who are willing to switch to a healthier lifestyle.
  • Active support team to ensure all vendor issues are resolved as fast as possible.
  • No fixed monthly charges to showcase products on Earthy Harvest, Commission is only charged when actual sales take place.
  • There is no marketing fee to sell your products on Earthy Harvest. We only charge commission on products sold through our platform and applied taxes.
  • To sell products on Earthy Harvest, mail us at info@earthyharnest.com. Our team will help you through the process.
  • We are dedicated to bringing the best quality products to our customers. Therefore, you should furnish the following documents to sell your products with us:

    •   GST Certificate (Mandatory)
    •   FSSAI License (Applicable for Food and Beverages)
    •   Lab Test report of Food Products
    •   Brand Labelling Image
    •   Nutritional Label (For edible Products)
    •   Product Descriptions (in detail)
    •   List of Products
    •   Product Image (with front and back label)
    •   Point of Contact Details
    •   Address of Production Facility and Pick Up Location

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