Earthy Harvest is dedicated to delivering healthier products to its customer’s doorsteps. Currently, we deliver across India to all metros and certain non-metro cities. We have tied up with a reliable logistics partner that ensures safe and hygienic delivery of perishable and non-perishable items across cities. We try our very best to ensure that there are no delays in shipments, but sometimes it’s beyond our control.
Since many of our products are made to order, so we allow our vendors to decide the lead time they require, to ensure you get the product at its best, with no compromise to its native taste. Normally the lead time is 2-4 days.
The logistics partner gets a notification once the vendor has your product ready for dispatch. They will then pick it up from the vendor and deliver it to you between 8 am to 9 pm on all days Monday to Saturday.
We ship on all days (Monday to Saturday) except Sundays and public holidays.
If you feel that the packaging of the product is tampered with or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at email@example.com, mentioning your order reference number and a relevant picture or video of the same. We shall ensure a replacement delivery is made to you at the earliest.
In case your shipment is delayed:
In case there is a delay, please send us an email at firstname.lastname@example.org with your order number.
If somehow your shipment is lost during delivery or is misplaced, we will either resend the order to you, subject to availability, or issue a credit note to you, or reimburse the amount completely.
Regarding any complaint related to Shipping or delivery partners, feel free to mail us at email@example.com, our team will try its best to solve it as soon as possible.